Privacy Policy

At instinct4change Ltd our Coaching Ethics are founded on respect for confidentiality and this is also embedded in the policy we have put in place to ensure that your privacy is protected. This policy explains when and why we collect personal information about visitors to our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Privacy Policy from time to time so please revisit this page occasionally to ensure that you’re happy with any changes. It was last updated on: 16/05/2018. By using our website, you are agreeing to be bound by this Privacy Policy.

If you have any questions regarding this Policy you can contact us: via email to or via post to The Data Controller, instinct4change Ltd, 4th floor, 115 George Street, Edinburgh, United Kingdom, EH2 4JN.

How we collect information

We obtain information about you when you use our website. For example, we collect data when you: contact us about our products and services,  complete a survey, use any of our online tools, or if you register to receive our newsletters.

What information is collected

The personal information we collect might include:

  • your name, address, email address, phone number
  • demographic information such as your region
  • information for technical security monitoring purposes such as your IP address and the version of your browser.


How information is used

We may use your information to:

  • improve our products and services.
  • carry out our obligations arising from any contracts entered into by you and us
  • deal with responses to surveys or questionnaires
  • gather feedback on the services we provide
  • notify you of changes to our services
  • send you communications which you have requested and that may be of interest to you, including occasional updates on our services
  • we may also use your information to contact you for market research purposes
  • customise the website according to your interests.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Third party access to your information

We do not sell or rent your information to any third parties, nor do we share your information with anyone for marketing purposes.

We do share some personal data with carefully selected third parties who work on our behalf. We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process assignment bookings, to administer coaching tools and/or to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service they provide and we have a contract in place that requires them to keep your information secure and not to use it for any other purpose.

There are certain very rare situations in which we may be obliged to share access to your personal data without your explicit consent. For example, if required by law, to protect the life of an individual, or to comply with any valid legal process, government request, rule or regulation. We may also transfer your personal information to a third party in the event that our business and assets are sold or legally transferred. However, in either case we will take appropriate steps to ensure that your privacy rights continue to be protected.

Keeping data secure

When you give us personal information, we take steps to ensure that it’s treated securely. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Storing data outside Europe

We may transfer personal data to a country outside of the European Economic Area (EEA), for example if a third party provider has servers located outside of the EEA. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken so that your privacy rights continue to be protected as outlined in this Policy.

How to opt out

We will not contact you for marketing purposes unless you have given your prior consent. We include a tick box when we collect personal information and, if you do not want to receive communications about our products and services, you can indicate your marketing preferences there. You can change your marketing preferences at any time by contacting us: via email to or via post to The Data Controller, instinct4change Ltd, 4th floor, 115 George Street, Edinburgh, United Kingdom, EH2 4JN.

How to access and update information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please do let us know. You have the right to ask for a copy of the information we hold about you. We may charge £10 for information requests to cover our costs in providing you with details of the information we hold.


We may use your personal information to create a profile of your preferences so that we can contact you with information that is relevant to you.

Links to other websites

Our website may contain links to other websites run by other organisations. This Privacy Policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Privacy for children

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission before providing us with your personal information.