Author Archives: Arlene

Speak My Language – get your leadership message across

My recent article for Quiver Management Everybody’s talking – breaking the pattern of ineffective conversations explored how leaders can use David Kantor’s Structural Dynamics model to have more effective conversations. David, a renowned systems therapist, has focused his career on … Continue reading

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Liberate your Forgiveness…and Transform Your Organisation

“Many organisations today are like gulags. People are anxious, there’s a lot of paranoia. [But] what should be remembered is that people who don’t make any mistakes don’t do anything. They’re too busy covering their backs. They’re not going to … Continue reading

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It’s now or never!

So much of the press coverage of our NHS is negative; over the last few weeks we’ve been told that having your operation at the end of the week increases the likelihood of dying, and we’ve also heard that being … Continue reading

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Blind Spot or Lifesaver?

I was recently working with a group of leaders  and we were using Johari’s Window as a framework for reflection and exploring what they had learnt about themselves during participation in their leadership development programme. Much of the conversation focused … Continue reading

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Change can be painless…you choose!

I often tell my clients that they can choose to make change painless or hard and my recent experience with a new laptop brought that to life for me! My trusty old laptop was reaching the end of its life … Continue reading

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Forget Mickey and Minnie…it’s all about you

Much of my work is focused on helping organisations and individuals make changes that will lead to great performance. I’m often asked what is the key to successful change, and my perspective is that success is determined by how much … Continue reading

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Get the Message Just Right…

Most leaders adopt three approaches to communicating the need for change: Tell, Sell, or Co-create. Choosing the approach that will get the best outcome for people and the organisation is another of those getting it just right challenges faced by … Continue reading

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A Little More Conversation…

In my work with clients I’ve heard the expression ‘more with less’ become something of a mantra. People typically respond with the assumption that it means ‘more output with less cost’ and opt for the usual approaches: downsizing, organisational restructuring, … Continue reading

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Who is the Chief Ethics Officer?

Business leaders face many challenges; not least operating on a global scale in an increasingly resource constrained world. Their leadership also plays out in an environment where the employee and customer base is more socially engaged and more connected into … Continue reading

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Measurement that Matters

Some varied experiences as a customer prompted me to reflect on what makes some organisations feel human while others seem much more “Computer says no…” . Many factors will be influencing that: the economic  and industry environment, reward systems, leadership … Continue reading

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