Tag Archives: Measurement

It Really is Better to be a Giver

I recently came across an article that offers a new perspective on the impact of behaviour on organisational success:¬†In the Company of Givers and Takers. The article’s author, Adam Grant, takes the view that an organisation’s success is determined by … Continue reading

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Measurement that Matters

Some varied experiences as a customer prompted me to reflect on what makes some organisations feel human while others seem much more “Computer says no…” . Many factors will be influencing that: the economic¬† and industry environment, reward systems, leadership … Continue reading

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