Tag Archives: Engagement
Rise of the Zombie Organisation?
I’m not usually a fan of seasonal posts, so apologies to anyone else who shares my prejudice as I talk about zombie organisations in the run up to Halloween. I’ve had a few bad customer experiences recently and now I … Continue reading
Liberate your Forgiveness…and Transform Your Organisation
“Many organisations today are like gulags. People are anxious, there’s a lot of paranoia. [But] what should be remembered is that people who don’t make any mistakes don’t do anything. They’re too busy covering their backs. They’re not going to … Continue reading
It’s now or never!
So much of the press coverage of our NHS is negative; over the last few weeks we’ve been told that having your operation at the end of the week increases the likelihood of dying, and we’ve also heard that being … Continue reading
It Really is Better to be a Giver
I recently came across an article that offers a new perspective on the impact of behaviour on organisational success: In the Company of Givers and Takers. The article’s author, Adam Grant, takes the view that an organisation’s success is determined by … Continue reading
No Surprises?
Rosabeth Moss Kanter’s recent post Ten Reasons People Resist Change prompted me to reflect on how our desire to get it right before we share it can get in the way of successful change. She reminds us that “Leaders should … Continue reading
Forget Mickey and Minnie…it’s all about you
Much of my work is focused on helping organisations and individuals make changes that will lead to great performance. I’m often asked what is the key to successful change, and my perspective is that success is determined by how much … Continue reading
Measurement that Matters
Some varied experiences as a customer prompted me to reflect on what makes some organisations feel human while others seem much more “Computer says no…” . Many factors will be influencing that: the economic and industry environment, reward systems, leadership … Continue reading
Leadership’s Seismic Shift
I’m an optimist so I can’t help wonder; is leadership starting to shift to a new more inclusive, sustainable, and values based approach that reflects the complex, uncertain, and fluid environment that we now inhabit. My sense is that a … Continue reading
Outstanding Leaders Think and Act Differently
Recent research looked at the attributes of outstanding leaders; it identified some strong and clear differences in how outstanding leaders think and behave. The Facts: Based on over 250 in-depth qualitative interviews a study by the Work Foundation provides proof … Continue reading
Time for Leadership?
As a leader you probably struggle for time to work on your leadership; the facts suggest that you may be missing a trick. The Facts: Recent research[i], involving 30,000 employees in 15 countries, shows that only 34% of employees are … Continue reading
